At Lux Nails And Beauty, we kindly ask for your understanding and cooperation with our booking policy:

• 48-Hour Notice: If you need to cancel or reschedule your appointment, please notify us at least 48 hours in advance. For group bookings of 4 or more, we require 72 hours’ notice along with a 50% deposit.
  
  
• Late Arrivals: We allow a 15-minute grace period. After this, your service may be shortened with a late fee applied, or your appointment may need to be rescheduled with the full service fee charged.
  
  
• Service Changes: If you wish to adjust your service (e.g., remove nail art or extensions), please do so at least 48 hours before your appointment. Significant changes made within 48 hours will incur a service adjustment fee.
  
  
• Health-related Cancellations: If you are unwell and need to cancel within 48 hours, a doctor’s certificate will be required to waive the cancellation fee.
  
  

Please note: out of respect for our nail artists and other clients, last-minute cancellations are difficult to fill and prevent another guest from booking that time. This policy allows us to continue delivering the high level of service you expect at Lux Nails And Beauty.

• Aftercare Guarantee: If there are any issues with your service, we are happy to provide a complimentary fix within 7 days of your original appointment. Refunds are not offered.
• Tipping Policy: To ensure our artists are fairly rewarded for their time and skill, we kindly request a minimum 15% gratuity.
  
  

By booking with us, you acknowledge and agree to these policies.

Thank you for respecting our team’s time, and for choosing Lux Nails And Beauty Secret Harbour. We truly value your loyalty and support. 

Don’t wait—sign up today and enjoy the benefits of our Lux Loyalty Program!